Terms of Service

1. About these terms

These terms govern your use of unitedfusion.co.uk and set out the general framework for services provided by United Fusion Limited ("United Fusion", "we", "us"). Specific services are subject to separate engagement letters or contracts.

2. Our services

United Fusion provides business services to UK companies, including:

• Energy & Water — supplier comparison, switching, and contract management for business electricity, gas, and water
• Customer Support Outsourcing — phone, email, and ticket handling during UK business hours
• 24/7 Live Chat Support — round-the-clock website and e-commerce chat cover
• Marketing & Lead Generation — compliant LinkedIn outreach, cold email, content, and funnel management

3. Website use

You may use this website for lawful purposes only. You must not attempt to disrupt the site, submit false information, or use automated means to scrape content without permission.

4. Enquiries and consultations

Submitting a contact or consultation form does not create a binding contract. We will confirm scope, pricing, and terms in writing before any paid engagement begins.

5. Energy & Water

United Fusion acts as an intermediary to help businesses compare and switch utility suppliers. We are not a licensed energy or water supplier. Savings estimates are indicative and depend on usage, market conditions, and contract status.

6. Outsourced support and chat

Support and chat services are delivered by trained agents under agreed SLAs. You are responsible for providing accurate product information, scripts, and system access. We process customer data on your instructions as a processor where applicable.

7. Marketing services

Marketing campaigns are run in line with UK PECR and UK GDPR. You are responsible for ensuring your offer and target market are appropriate. We do not guarantee specific lead volumes or revenue outcomes.

8. Fees and payment

Fees depend on the service and engagement model agreed in your contract. Energy & Water services are typically commission-based (paid by suppliers on switch). Support, chat, and marketing are billed per agreed monthly or per-unit rates.

9. Confidentiality and data protection

Both parties will keep confidential information secure. Personal data is handled in accordance with our Privacy Policy and applicable data processing agreements.

10. Limitation of liability

To the fullest extent permitted by law, United Fusion is not liable for indirect or consequential losses. Our total liability under any engagement is limited to the fees paid for the relevant service period, except where liability cannot be limited by law.

11. Complaints

Our complaints procedure is available at unitedfusion.co.uk/help-and-support. Energy service complaints may be referred to the Energy Ombudsman if unresolved after eight weeks.

12. Governing law

These terms are governed by the laws of England and Wales. Courts of England and Wales have exclusive jurisdiction.

13. Contact

United Fusion Limited, 25 Winchester Court, High Wycombe. Email: info@unitedfusion.co.uk. Phone: +44 7737 143482.